Frequently Asked Questions

WHEN DO YOU SHIP?
If orders are made before 2 PM EST we will attempt to ship the same day with completed payment.  After 2 PM please allow up to 1-2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday).

You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier.

We cannot guarantee Saturday delivery.

Your package may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend’s address).

We do not ship on Sundays or holidays.

DO YOU SHIP WITH THE US POST OFFICE?
Yes! We ship our products USPS First Class (United States Postal Service).

We will get your product to USPS within 1-2 days after received payment if after 2 PM.

DO YOU PROVIDE TRACKING NUMBERS?
Yes.  Tracking numbers are instantly emailed once shipped.

We are not responsible for your order if you enter the wrong shipping address or your order is returned because it is nondeliverable.  Please enter the correct shipping information when ordering.  Thank you.

DO YOU SHIP INTERNATIONALLY?
No.  At this time we only ship within the United States.

DO YOU GIVE REFUNDS OR EXCHANGES?
No.  We do not accept returns or exchanges.  All sales are final.   Please make sure you order the correct items and provide the correct shipping address.

IS YOUR SITE SECURE?
Yes.  Our website and checkout cart is secure and encrypted.

DO YOU OFFER DISCOUNTS?
Yes.  Please join our email list (at the top of this page) to receive all of our promo codes.  Also check our website frequently as we often post special promos, discounts, and clearance sales.

ARE YOU ON SOCIAL MEDIA?
Yes.  We are on Twitter, Instagram, and FaceBook.  Please follow us @koldkrownz